Atlassian (Jira/confluence) Expert - EU Institutions Luxembourg

Are you looking for a challenging opportunity and want to take advantage of a great job to give new inpulse to your career? This offer is for you. In order to support one of our clients, a large and famous European Public Institution in Luxembourg, we are looking for an Atlassian (Jira/confluence) Expert.


EKXEL IT Services, is a European leader in IT engineering, high-tech consulting and IT services. We offer a unique blend of expertise and support major European groups with international vocation to implement and succeed in their project to transform and modernize their information systems.


Job Description:

As part of our team, you will anlyse the current use of the Atlassian Suite (AS-IS situation), provide technical solutions to operational challenges, and contribute to the (TO-BE situation ) system upgrades,, migrations and releases.Your role will involve implementing new functionalities, ensuring the smooth operation and maintenance of Jira/Confluence instances, and engaging in advanced customizations, automations, and integrations.

You will also collaborate closely with customers to define requirements for new and existing projects, playing a key role in enhancing our process management and software development efforts. his position offers the opportunity to leverage your expertise in Jira and Confluence to drive efficiency and innovation within our organization.


Key Responsibilities:

  • Being a subject matter expert of both Jira and Confluence best practices and usage guidelines.
  • Performing day-to-day administration for permissions, workflows, custom fields, etc.
  • Resolving integration and user access issues, providing prompt support to user queries, and effectively resolving problems.
  • Meeting with stakeholders to identify needs and implement appropriate solutions in Jira and Confluence.
  • Evaluating, managing, and administering Jira add-ons, plugins, and extensions to meet operational goals and needs.
  • Creating and maintaining both technical and user-facing documentation.
  • Continuously refining workflows and processes for better efficiency.

Technical skills:

  • Experience with third-party applications administration
  • 5+ years of Jira/Confluence administration
  • Expert administration-level experience supporting Jira Software, Jira Service Management, and Confluence
  • Experience with: JQL, SQL, ScriptRunner
  • Experience with scripting languages like Java
  • Have a strong understanding of Jira and Confluence integrations and functions (marketplace add-ons)
  • Able to translate highly technical matters in understandable terms to non-technical audience

Required Qualifications:

  • BS in software engineering, information technology, computer science, or related field
  • Superior analytical and problem-solving abilities
  • Excellent verbal and written communication skills
  • Self‐motivated and customer-service oriented
  • Fluent in English to be at ease and able to work in an international environment. 

Our offer:

A particularly attractive salary package, with many additional benefits, to attract the best of you. A professional and stimulating work environment in the field of telecommunications. Multiple career opportunities within a changing group, advanced training in new technologies, rich and recognized expertise. Your application will be treated with confidentiality. We would be very happy to organize a first appointment to talk to you about this opportunity and consider your next career development. Send us your CV at or even better use our online form